Terms and Conditions

Terms for Using APN Boilers and Submitting an Enquiry

Read the APN Boilers website terms covering enquiries, APN Network referrals, installer services, website information, liability and data use.

These Terms and Conditions govern your use of the APN Boilers website and any enquiry, consultation or request submitted through it.

APN Boilers is a trading style and online service operated by APN Home Limited.

By using this website or submitting an enquiry, you confirm that you have read and agree to these Terms and Conditions. These terms should be read together with our Privacy Policy and Cookie Policy.

1. About APN Boilers

APN Boilers provides information about boilers, heating systems and related services, including:

Boiler installation
Boiler replacement
Boiler repairs and breakdowns
Gas, electric and oil boilers
Combi, system and regular boilers
Boiler brands and manufacturers
Boiler installation and replacement costs
Local boiler fitters and heating professionals

APN Boilers may also help users identify suitable independent installers, engineers, contractors or other service providers operating within or through the APN Network.

Unless expressly stated otherwise, APN Boilers does not itself carry out boiler installation, replacement, repair, servicing, gas work, electrical work or oil-heating work.

2. The APN Network

The APN Network may include independent boiler installers, heating engineers, contractors, consultants, surveyors, suppliers and other property or home-service professionals.

Members and participants in the APN Network are independent businesses. They are not employees, agents, partners or representatives of APN Home Limited unless this is expressly confirmed in writing.

Inclusion within the APN Network does not create a partnership, joint venture, employment relationship or agency arrangement between APN Home Limited and any installer or service provider.

3. Submitting an Enquiry

When you submit an enquiry through APN Boilers, you agree to provide information that is accurate and reasonably complete.

The information requested may include:

Your name
Telephone number
Email address
Property address or postcode
Property type
Details of your current boiler or heating system
The service required
Photographs, documents or other supporting information

Submitting an enquiry does not guarantee that an installer will be available, that a quotation will be provided or that the requested work can be undertaken.

You are not obliged to accept any quotation or appoint any installer introduced through APN Boilers.

4. Sharing Your Enquiry with the APN Network

By submitting a service enquiry, you ask APN Home Limited to review your requirements and, where appropriate, share the relevant enquiry information with one or more suitable independent APN Network members, installers or service providers.

Information shared may include your:

Name
Contact details
Postcode or property address
Project or boiler requirements
Preferred contact arrangements
Photographs or documents supplied with the enquiry

We will only share information that we reasonably consider relevant to responding to your enquiry.

A suitable APN Network member or service provider may then contact you directly by telephone, email or other contact method supplied by you for the purpose of discussing your enquiry, arranging an inspection or providing a quotation.

This service-related contact is distinct from general marketing. Consent to receive unrelated marketing communications should be requested separately and is not a condition of submitting an enquiry. ICO guidance distinguishes transparency and lawful sharing for an requested service from consent for unsolicited electronic marketing.

Further information about how personal information is collected, used, stored and shared is provided in our Privacy Policy.

5. Independent Installers and Service Providers

Any installer or service provider introduced through APN Boilers is responsible for:

Assessing the property and proposed work
Confirming its own qualifications and registrations
Preparing its own quotation
Describing the scope of work
Agreeing prices and payment terms
Supplying and installing products
Obtaining required approvals or notifications
Carrying out work safely and competently
Providing warranties, guarantees and aftercare
Handling complaints relating to its own services

Any agreement for boiler installation, replacement, repair or another service is entered into directly between you and the relevant installer or service provider.

APN Home Limited is not normally a party to that contract and is not responsible for enforcing it.

6. Your Checks Before Appointing an Installer

You are responsible for deciding whether to appoint an installer and should carry out your own checks before entering into an agreement.

These checks should include, where applicable:

Gas Safe registration
OFTEC registration or relevant oil-heating qualifications
Electrical qualifications and registration
Public liability insurance
Relevant experience
References or verified reviews
Manufacturer accreditation
Written quotation and specification
Payment terms
Warranty and guarantee arrangements
Building Regulations notification responsibilities
Identity and trading address of the contracting business

You should not rely solely on inclusion in the APN Network when deciding whether an installer is suitable.

7. Quotations and Prices

Any costs, price ranges or examples shown on APN Boilers are general guides only.

The actual cost of boiler installation, replacement or repair may depend on factors including:

Boiler type and output
Fuel type
Brand and model
Property size
Heating and hot-water demand
Boiler location
Flue requirements
Pipework alterations
Controls and electrical work
System condition
Access and working conditions
Regional labour costs
Additional works discovered during installation

Only a quotation issued by the relevant installer or supplier should be treated as an offer to carry out work.

APN Home Limited is not responsible for differences between website cost guides and an installer’s final quotation.

8. No Guarantee of Appointment or Outcome

APN Boilers does not guarantee:

That an enquiry will result in contact from an installer
That a particular installer will be available
That a quotation will fall within a particular price range
That an installer will accept the work
That specific products will be available
That planning, landlord or regulatory consent will be granted
That a boiler can be installed in a proposed location
That a repair will be possible
That an existing heating system is suitable for reuse

All technical conclusions must be confirmed by an appropriately qualified professional following an assessment of the property.

9. Website Information

The information on APN Boilers is intended as general guidance and does not replace property-specific advice from a qualified installer, engineer, electrician, manufacturer or other competent professional.

Although reasonable efforts are made to keep information accurate and useful, boiler products, prices, warranties, regulations, manufacturer ranges and technical guidance may change.

You should verify important information before making a purchase or instructing work.

10. Boiler Brands and Trade Marks

APN Boilers may refer to boiler manufacturers, products and trade marks for informational and comparison purposes.

Unless expressly stated, APN Home Limited is not affiliated with, authorised by or endorsed by any boiler manufacturer mentioned on the website.

All trade marks, product names and brand identities belong to their respective owners.

11. Safety Information

Boilers, gas appliances, oil-fired equipment and electrical heating systems can present serious safety risks.

You must not attempt work that should legally or safely be undertaken by a qualified professional.

If you smell gas, suspect carbon monoxide, identify a fire risk or believe there is an immediate danger, leave the affected area where appropriate and contact the relevant emergency service or utility provider.

Website content must not be relied upon as emergency or diagnostic advice.

12. Website Availability

We may amend, suspend, withdraw or restrict any part of the website without notice.

We do not guarantee that the website, enquiry forms, booking systems or other online services will always be available, uninterrupted or error-free.

13. External Links

The website may include links to manufacturers