Accessibility Statement

Making APN Boilers Accessible to Everyone

APN Home Limited is committed to making the APN Boilers website accessible and usable for as many people as possible, including visitors with disabilities, visual impairments, hearing loss, limited mobility or cognitive differences.

We aim to provide clear information about boiler installation, boiler replacement, repairs, costs, boiler types and local fitters in a format that is straightforward to navigate and understand.

UK service providers have a duty to consider reasonable adjustments for disabled customers. We also use the Web Content Accessibility Guidelines as a practical framework for improving the accessibility of the website.

Using This Website

We aim to make it possible for visitors to:

Increase or reduce text size using browser controls
Navigate the website using a keyboard
Use screen-reading and voice-control software
Understand page headings and link descriptions
Read content with sufficient colour contrast
Complete enquiry and contact forms
Use the website on desktop, tablet and mobile devices
Access important information without relying solely on images or colour

Accessibility Standard

We aim to work towards the Web Content Accessibility Guidelines version 2.2, Level AA.

WCAG 2.2 organises accessibility around four principles: content should be perceivable, operable, understandable and robust.

We cannot currently claim that every page or feature has been independently tested or is fully compliant. We will continue reviewing and improving the website as new pages, forms and services are introduced.

Areas We Are Working to Improve

Some parts of the website may not yet be fully accessible. These may include:

Older images without complete alternative text
Third-party booking tools or embedded content
Documents supplied by external organisations
Some form controls or validation messages
Boiler manufacturer logos containing text within images
Colour contrast or text positioning within decorative images
Content provided through external websites

Where we identify an accessibility issue, we will aim to correct it where reasonably practicable.

Images and Alternative Text

Informative images should include alternative text describing their purpose.

Decorative images may use empty alternative text so that screen readers can ignore them. Where an image contains essential written information, we aim to provide the same information as ordinary page text wherever reasonably possible.

Forms

We aim to make enquiry forms clear and easy to complete by using:

Visible field labels
Logical field order
Clear instructions
Helpful error messages
Keyboard-accessible controls
Adequate spacing around buttons and checkboxes

Please contact us if you experience difficulty submitting an enquiry online.

Third-Party Services

APN Boilers may link to or embed third-party services, including appointment-booking systems, maps, videos, manufacturers and independent APN Network members.

APN Home Limited does not control the accessibility of every external service. Where a third-party tool creates a barrier, please contact us and we will consider whether we can provide a reasonable alternative.

Requesting Information in Another Format

Please contact us if you need information from this website in another format, such as:

Large print
Plain text
A more accessible electronic format
Information provided by email
Assistance completing an enquiry form
A telephone explanation of the information

We will consider each request and try to provide a reasonable alternative.

Reporting an Accessibility Problem

Please tell us if you find an accessibility problem or cannot access any part of the website.

Include:

The page address
A brief explanation of the problem
The device or browser being used, where known
The format or assistance you require

APN Home Limited
167–169 Great Portland Street
London
W1W 5P

Tel: 0370 042 2021

Email: info@apnhome.co.uk

We will review the issue and aim to respond within a reasonable period.

Complaints

Please contact APN Home Limited first if you are unhappy with our response to an accessibility request.

We will review the matter and consider whether any reasonable adjustment or alternative method of providing the service is available.

Technical Information

APN Home Limited is committed to improving the accessibility of APN Boilers and reducing barriers that may prevent people from accessing its information and enquiry services.

Accessibility will be considered when:

New pages are created
Website templates are changed
New forms or booking systems are introduced
Images and documents are uploaded
Significant website updates are completed

Preparation of This Statement

This statement was prepared on 15 July 2026.

The website has been reviewed internally, but unless you have commissioned a formal audit, I would not state that it has been independently tested or fully WCAG-compliant. Government accessibility templates recommend being precise about the method of assessment and known accessibility limitations.

This statement should be reviewed whenever the website undergoes a significant redesign or accessibility audit, and otherwise at least annually.

Last reviewed: 15 July 2026