Cookie Policy

This Cookie Policy explains how APN Home Limited, operator of the APN Boilers website, uses cookies and similar technologies.

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It should be read alongside our Privacy Policy, which explains how we collect, use, store and share personal information.

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Cookies and similar technologies may be used to make the website operate correctly, remember visitor choices, understand how the website is used and measure the effectiveness of advertising.

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Under UK rules, visitors should be told what cookies are used and why. Consent is normally required before non-essential cookies are placed, while strictly necessary cookies may be used without consent where they are essential to provide a requested service.

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1. About APN Boilers

APN Boilers is operated by:

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APN Home Limited

Tel: 0370 042 2021
Email: info@apnhome.co.uk

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Questions about this Cookie Policy can be sent using the contact details above.

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2. What Are Cookies?

Cookies are small files placed on your computer, mobile telephone, tablet or other device when you visit a website.

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They can help a website:

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• Work correctly and securely

• Remember settings and preferences

• Recognise whether a visitor has used the site before

• Understand which pages are visited

• Measure website performance

• Record completed enquiry forms or bookings

• Measure the results of advertising campaigns

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Some cookies last only while your browser remains open. Others may remain on your device for a specified period or until you delete them.

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3. Similar Technologies

 

This policy also applies to technologies that perform similar functions to cookies, including:

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• Tracking pixels

• Tags and scripts

• Web beacons

• Local storage

• Session storage

• Device identifiers

• Conversion tracking

• Embedded third-party services

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UK cookie rules can apply to any technology that stores information on, or accesses information from, a visitor’s device—not only traditional browser cookies.

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4. Categories of Cookies We May Use

Strictly Necessary Cookies

 

These cookies are required for the website and its essential features to operate.

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They may be used to:

• Keep the website secure

• Load pages and forms correctly

• Remember your cookie choices

• Prevent fraudulent or malicious activity

• Maintain a session while you use the website

• Submit an enquiry or contact form

• Provide an appointment-booking function requested by you

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Because these cookies are necessary to provide the website or a service you have requested, they may not require consent.

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Blocking them through your browser may prevent parts of the website from working properly.

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Analytics and Performance Cookies

 

These cookies help us understand how visitors use APN Boilers.

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They may collect information about:

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• Pages viewed

• Time spent on pages

• Links or buttons selected

• The website or search engine used to reach us

• Browser and device type

• General location information

• Form starts and completed enquiries

• Website errors and performance

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This information helps us improve the structure, content and usability of the website.

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Analytics cookies should not be activated until you have provided the required consent.

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Functional Cookies

 

Functional cookies allow the website to remember choices and provide enhanced features.

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They may be used to remember:

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• Language or regional preferences

• Previous form selections

• Display settings

• Booking preferences

• Embedded service settings

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Without these cookies, some optional features may not operate as intended.

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Advertising and Conversion Cookies

 

These cookies may be used to measure advertising campaigns and understand whether an advertisement resulted in a visit, telephone call, booking or enquiry.

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They may be placed by services such as:

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• Google Ads

• Microsoft Advertising

• Meta advertising services

• Other advertising or lead-measurement platforms

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They may record:

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• Which advertisement was selected

• Which pages were visited afterwards

• Whether an enquiry was completed

• Whether a visitor later returned to the website

• Campaign and referral information

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Advertising cookies must not be activated before the visitor has made an appropriate choice where consent is required. Rejecting non-essential cookies should be as straightforward as accepting them.

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5. First-Party and Third-Party Cookies

 

First-Party Cookies

 

First-party cookies are placed directly by the APN Boilers website.

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They may support:

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• Website security

• Forms

• Cookie preferences

• Session management

• Website functionality

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Third-Party Cookies

 

Third-party cookies are placed by external services included on the website.

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These may include providers of:

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• Analytics

• Advertising

• Appointment booking

• Embedded maps

• Videos

• Social-media content

• Website security

• Form or customer-management systems

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Third parties may process information under their own privacy and cookie policies.

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6. Services That May Set Cookies

 

Depending on the systems installed on APN Boilers, cookies or similar technologies may be used by services including:

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Google Analytics

Google Analytics may be used to understand website traffic, visitor journeys and page performance.

 

Google Ads

Google Ads conversion tracking may be used to measure whether an advertisement results in an enquiry, booking or another action.

 

Calendly

Calendly may set cookies when its booking tool is embedded or opened. These may support appointment availability, security, preferences and service analytics.

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Website Forms and Customer Management Systems

Form, email and customer-management providers may use essential or functional cookies to process and manage enquiries.

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Embedded Media or Maps

Embedded videos, maps or other external content may allow the relevant provider to place cookies or access device information.

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Only list providers that are actually installed on the website. Remove any section that does not apply.

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7. Cookie Consent

 

When you first visit APN Boilers, you should be given a choice concerning non-essential cookies.

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The cookie banner should provide clear options such as:

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• Accept All

• Reject Non-Essential

• Manage Preferences

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Non-essential analytics, functional or advertising cookies should remain disabled until the visitor has given valid consent where required.

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Consent must involve a clear and active choice. Continuing to browse should not by itself be treated as consent.

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8. Changing or Withdrawing Your Consent

 

You can change or withdraw your cookie consent at any time by selecting the Cookie Settings link available on the website.

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Withdrawing consent should be as easy as giving it. Once preferences are changed, newly blocked cookies should no longer be placed, although you may need to delete cookies already stored on your device through your browser settings.

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9. Managing Cookies Through Your Browser

 

Most browsers allow you to:

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• View stored cookies

• Delete individual cookies

• Delete all cookies

• Block cookies from specific websites

• Block third-party cookies

• Block all cookies

• Receive a warning before cookies are stored

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The exact controls differ between browsers and devices.

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Blocking all cookies may affect website forms, appointment booking, security features and other functions.

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10. Cookie Duration

 

Cookies may be:

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Session Cookies

These usually expire when the browser is closed.

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Persistent Cookies

These remain for a defined period or until they are manually deleted.

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The lifespan of each cookie should be shown in the detailed cookie table generated by the website’s consent-management platform.

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11. Cookie Table

Before publishing the final policy, add a live or regularly updated table containing:

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